Details: Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick?s breadth and scope in the marine industry. No company equals Brunswick?s quality and innovation in fitness equipment. And no company possesses Brunswick?s knowledge and heritage in bowling and billiards.You have tried the “cookie cutter” restaurant and you’re ready for something much more dynamic to challenge yourself and create growth in your career yet you want to stay in the Service/Hospitality. You enjoy leading a team and making a difference to the guest experience and working in a high energy environment. Come see how Brunswick has put the customer experience at the forefront of an entirely new entertainment experience! Exciting Management position – Bowl Service Accountabilities: • Effectively manage staff including hiring, development, training and mentoring to success • Manage full duties of Brunswick Bowling Center in absence of General Manager • Ensure our guests come first by providing a fun, safe and exciting experience for everyone within the bowling area • Promptly resolve all guest issues to their satisfaction • Energetically greet and engage all guests and encourage your staff to do the same • Coordinate schedules of Customer Service Representatives and Counter Control Attendants to meet daily and seasonal demand • Effectively resolve all escalated complaints to satisfaction • Guarantee all scheduled parties and events are successful: prompting positive feedback and return business • Accurately record, manage and report financial records to management • Pro-actively coordinate maximum utilization of lanes and equipment to meet demand • Handle specified major transactions such as ringing up of game room and league payments • Continually coach staff throughout shifts to put the needs of guests above all other duties • Assume a personal ownership for making the customer experience within the doors of a Brunswick center one they will not soon forget
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