Senior Program Manager, Re-Engineering- 12021265

Details: Office Location / Address:  1000 TECHNOLOGY DRIVE Education Level:  Bachelor's Degree Shift:  Day Job Employee Status:  Regular With a wide array of mortgage products, Citi specializes in assisting customers reach their homeownership goals. We are committed to matching the right product to fit our customers’ individual needs. Our mortgage team helps first-time homebuyers, borrowers who are refinancing or tapping into the equity built up in an existing home, and those who need assistance in restructuring their loans to fit their budgets. From loan pre-qualification to providing account services after loan closing, the mortgage team at Citi takes pride in providing unmatched customer service. At Citi we work hard to put and keep customers in homes of their choice. Senior Program Manager, Re-Engineering The Senior Program Manager Re-Engineering is a key role in the Citi Mortgage Re-Engineering team responsible for executing a large scale multi-million dollar Re-engineering program.  This role will be responsible for executing the Re-engineering pipeline working closely with multiple cross functional business leaders and teams.  The goal of Citi Mortgage Re-engineering program is to optimize Customer Experience, Productivity, EBIT, Quality and Controls. The role will include leading efforts to conduct fact based analysis using a variety of tools/resources to identify opportunities to drive the 2012-2014 Re-engineering agenda (tied to the Citi Mortgage strategic plan) and instill a culture of Continuous Improvement. Key responsibilities include but are not limited to:Responsible for executing a portfolio of process, policy and role improvement / reengineering projects within or across the business.Demonstrate expertise in process  / policy / roles & responsibility design and the use of standardized techniques like lean/six sigma to drive reengineeringAccountable for achieving measurable and sustainable operation efficiency results, and consequently, financial benefits.Responsible for managing all the day-to-day activities associated with a medium size process improvement/re-engineering effort, including coaching & directing of any part time, or full time staff dedicated to the projectDefines process performance targets, project timeline, milestones, and resource requirements through collaboration with the Business & Re-engineering LeadershipMonitor new developments in business process improvement methodology and best practices, including learning from other industries.Act as a catalyst for the sharing and implementation of best practices across all functional areas of the business.Accountable for translating technical work, and analytics, into detail action plan, & clear articulation of efficiency targets, and related impact, which serve as a foundation to effectively influence stakeholders in support of re-engineering effort. Accountable for achieving measurable and sustainable operational efficiency resultsExecutes project in alignment to re-engineering objectives, LSS (tools & analytics) methodology, approach, & standardsPartners with Business Management & Re-engineering Leadership to establish project prioritiesEffectively, and timely implements regular communication mechanism within team, business partners, Business Leadership and Re-engineering Leadership

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