Details: Office Location / Address: Regular Education Level: Europe, Middle East, and Africa, Asia Pacific, Latin America, NAM-Canada Shift: Full-time Employee Status: Bachelor's Degree Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. The Director of Sales and Merchant Development role will oversee three key areas:• Lead a large (150 ) Internal and 3rd party field sales team,• Oversee the Merchant Services function and team (50 ), and• Lead the Merchant Development efforts for Tier 2, 3, and 4 prospects. These functions will provide sales, service and Merchant development support to several industry verticals across the Specialty Merchants and Fuels portfolios and will include verticals like Auto, CE&A, Furniture, Health, Jewelry and Fuels. The candidate will develop and implement a Sales and distribution strategy that aligns with the Overall business and vertical strategies. He or she will provide strategic guidance on outward-facing relationships of the Specialty Merchants and Fuels business. The role will work to ensure that team resources are deployed in the most cost-effective and productive manner to generate increased sales for the business. In this role, the candidate will also coordinate with the various industry vertical leads (Health, Auto, Jewelry, CE&A, and Fuels) to provide internal strategic consulting on the external marketplace, develop and implement sales and distribution strategies, and align portfolio strategies to the sales channels.Key Responsibilities:• Oversee the management of full time internal Field Sales staff who's responsibilities include: field visits, site audits, associate training, maintaining dealer relationships, and new product promotion• Manage the 3rd party relationship of with vendor(s) that provide incremental Field Sales resources• Guide the data-based strategic deployment of the Field Sales team• Work closely with the Industry vertical leads and our Partners to define and execute the Field Sales strategy, including sales, new account, dealer enrollment, and penetration goals• Coordinate with our Partners' field teams (where available) to understand and leverage synergies between our organizations• Oversee the Merchant Services organization to make sure they are effective in executing the following dealer-based activities: enrollment, setup, training, servicing, activation, and communications• Creatively look for additional ways to deploy the Merchant Services team to maximize value to the organization and our Partners• Ensure quality in both the Field Sales and Merchant Services teams by creating, maintaining, and deploying effective training for all internal associates• Win new merchant relationships, both at the Partner/Corporate level as well as through dealer enrollments in all supported verticals using all available tools, including but not limited to: industry publications, direct mail, internet presence, trade shows, warm/cold calls, strategic alliances, etc.• Generate industry interest in submitting RFPs to Citi and respond appropriately• Maintain current market intelligence on both the overall industry verticals as well as our competitors• Help develop key strategic alliances that will support the vertical and business strategies.• Coordinate COE support across front- and back-office groups to position Citi for profitable growth• Create ongoing two-way dialogue with the Industry Vertical leads to knowledge-share industry trends and understand opportunities/pain points for our existing partners and generate solutions• Successfully manage a team of managers while ensuring that strategic direction reaches all levels of the organization• Collaborate with the Tier 1 Business Development team to leverage existing BD materials and best practices• Navigate required control and compliance policies as necessary to achieve success• Monitor external environment to ensure market competitiveness
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